Terms and Conditions WoolSoCool

1. DEFINITIONS

1.1. CC - Act of 23 April 1964 Civil Code (Journal of Laws 2023.1610 consolidated text).

1.2. Consumer - Entrepreneur - a natural person referred to in Article 38a of the Act of 30 May 2014 on Consumer Rights, using the Website or concluding a Sales Agreement with WoolSoCool, when the performance of these activities is not of a professional nature for such a person resulting in particular from the subject of the business activity performed, made available on the basis of the provisions on the Central Register and Information on Business Activity.

1.3. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Dz.U.2023.2759 consolidated text).

1.4. Customer - any natural person placing an Order under the terms and conditions described in the Terms and Conditions.

1.5. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

1.6. Order - the Customer's declaration of will submitted to WoolSoCool via the Website or e-mail address, aiming directly at the conclusion of the Agreement, specifying in particular the type and number of Products and their prices.

1.7. User - means any natural person visiting the Website or using one or more of the functionalities described in the Terms of Use.

1.8. Personal Data or Data - any information about a natural person identified or identifiable by one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity, including device IP, location data, internet identifier, information collected through cookies and other similar technology.

1.9. Privacy Policy - the privacy policy of the Website, located at: www.woolsocool.com/en/privacy-policy/.

1.10. Products - the range of products, in particular in the field of wool products, made available and offered by WoolSoCool, which can be ordered by the Customer via the Service.

1.11. Sales Contract or Contract - a contract for the sale of Products concluded remotely using the Website, between the Customer and WoolSoCool, based on an Order placed on the Website.

1.12. Service or Website - the website including the collection of all data, information, content and functionalities available through it, located at: www.woolsocool.com/en/home.

1.13. Shopping Cart - a system tool which enables Customers to make purchases on the Website, in particular to collect selected Products in one place in order to place a collective Order.

1.14. Terms and Conditions - these terms and conditions of the WoolSoCool Service, located at: www.woolsocool.com/en/terms-and-conditions/.

1.15. WoolSoCool or Shop - Mateusz Wójtowicz running his sole proprietorship under the business name "Mateusz Wójtowicz Gmoods", 03-528 Warsaw, Poland, Smoleńska St. 82/45, Tax Identification Number (NIP): 8732870319, National Business Registry Number (REGON): 121147749.

2. GENERAL PROVISIONS

2.1. These Terms and Conditions are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means and set out the terms and conditions for the provision of services by electronic means through the Website.

2.2. The operator of the Service is WoolSoCool.

2.3. Contact with WoolSoCool is possible via e-mail: contact@woolsocool.com.

2.4. WoolSoCool's postal address is Borucza 43, 05-282 Borucza, Poland.

2.5. These Terms and Conditions are made available free of charge on the Website, which can be found at: www.woolsocool.com/en/terms-and-conditions/ in a form that can be recorded, stored and reproduced free of charge by the User using the WoolSoCool Website.

2.6. WoolSoCool provides a Service which presents information about WoolSoCool. The WoolSoCool Service has both an informative character for the presentation of WoolSoCool Products and also makes it possible to place Orders by Customers and to make enquiries using the contact form.

2.7. The Terms and Conditions set out the rules for the use of the Website by Users, as well as the rules for the use of additional functionalities.

2.8. The use of the Website by the User implies acceptance of these Terms and Conditions.

2.9. The use of the Website by the User is possible on condition that the ICT system used by the User meets the minimum technical requirements, i.e. the use of a device with Internet access and equipped with an Internet browser.

2.10. The service is available on a continuous basis, subject to the right to temporary shutdowns caused by breakdowns, maintenance, upgrades or technical requirements.

2.11. WoolSoCool shall not be liable for any malfunctioning or unavailability of the Service due to the causes indicated in paragraph 2.9. or due to other causes beyond the control of WoolSoCool.

3. USE OF THE SERVICE

3.1. The User is obliged to use the Website in accordance with the law and good morals, taking into account personal rights and intellectual property rights, in particular copyright, vested in WoolSoCool or third parties.

3.2. The User is obliged not to take any action that could affect the correct functioning of the Website. In particular, it is forbidden to interfere in any way with the content posted on the Website.

3.3. It is prohibited for Users to provide unlawful content using the Website.

3.4. It is prohibited within the scope of the use of the Website to provide false, inaccurate or outdated information or Personal Data.

3.5. It is forbidden to disseminate untrue or illegal information about the content of the Website.

3.6. It is forbidden to infringe in any way the personal rights of WoolSoCool, its employees, its affiliated persons or third parties.

3.7. No fees are charged or collected from Users for the use of the Service.

4. NATURE AND SCOPE OF WOOLSOCOOL'S ACTIVITIES

4.1. The Website is used to sell a range of products at a distance via the Internet, in particular wool products.

4.2. All Products offered by WoolSoCool are new and each product is unique, from which slight differences between them may result. Due to the use of natural fibres, products may stretch slightly. The natural leather used in our products may slightly change to a darker colour and the visibility of the embossing during use and care.

4.3. The colours of the Products in the photos may slightly differ from those in reality depending on the strength of the light, as well as this may be due to different monitor settings such as colour saturation, contrast.

5. CUSTOMER ACCOUNT REGISTRATION

5.1. The customer may register with the Website (customer account). However, registration is not necessary to make a purchase on the Website.

5.2. In order to register on our Service, it is necessary for the Customer to: a) complete the form available on the Service, providing an email address with which WoolSoCool can contact the Customer and a password; b) accept these Terms and Conditions (has agreed to be bound by these Terms and Conditions); c) has read the Privacy Policy of the Website; d) confirmed the registration of the account, by clicking on the identity confirmation link in the email sent to the email address provided.

5.3. Once the data necessary for account registration has been entered in accordance with paragraph 5.2., the Customer will receive an automatic email with an activation link. In order to finalise the registration process and create an account on the Website, it is necessary to click on this link to activate the account. Only after this step has been completed will the Customer's account be successfully created.

5.4. Registration on the Website and the use of the functionalities of the Website are free of charge.

5.5. After registration, each time you log in, you use the data you provided in the registration form.

5.6. In order to delete the Customer's account with WoolSoCool, the Customer should send an e-mail requesting the deletion of the account to contact@woolsocool.com, indicating the e-mail address currently registered with the Service.

6. CONCLUSION OF THE SALES CONTRACT - GENERAL PROVISIONS

6.1. The product information available on the WoolSoCool Website is an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

6.2. The prices of the products indicated on the Website: a) are given in Polish zloty or in Euro and include the Value Added Tax (VAT) due; b) do not include the costs of delivery; c) are binding at the moment of placing the order by the Customer.

6.3. During the process of placing an Order on the Website, the Customer is provided with information on the available payment methods on the Website and is required to select one of these methods before placing the Order.

6.4. The Customer may pay the amounts arising from the Order as follows: 6.4.1. via tpay.com and PayPal electronic payment systems; 6.4.2. by bank transfer, to the bank account indicated by WoolSoCool during the purchase process.

6.5. The cost of delivery shall be added to the final amount of the Order in accordance with the currently applicable rates of the delivery companies used by the Shop.

6.6. For orders to be delivered outside of Poland, shipping costs are individually agreed with the customer by e-mail.

6.7. In the case of courier delivery, WoolSoCool will inform the Customer of the consignment note number upon request.

6.8. WoolSoCool reserves the right to change prices of goods on offer and to introduce new goods to the Shop's offer.

6.9. The total price including taxes and delivery charges is presented to the Customer immediately before the Customer places the order.

6.10. Orders at WoolSoCool can be placed: via the website: www.woolsocool.com/en/; by sending an e-mail to: contact@woolsocool.com.

6.11. Upon receipt of the Order and confirmation of payment, WoolSoCool confirms acceptance of the Order and proceeds to fulfil it.

6.12. Only adults with full legal capacity may place orders on the Website.

7. ORDERING THROUGH THE SERVICE

7.1. Orders can be placed via the Website once the Ordering procedure has been correctly completed by providing the necessary data to enable the Order to be processed.

7.2. Making Orders on the Website requires the Customer to have an active and functioning e-mail account.

7.3. By placing an Order on the Website, the Customer:

7.3.1. declares that he/she has read and accepts the content of the Terms and Conditions,

7.3.2. submits an offer to WoolSoCool to conclude a Sales Contract for the Products indicated in the Order on the terms and conditions specified in the Order and these Terms and Conditions.

7.4. Confirmation of acceptance of the Order by WoolSoCool in accordance with section 6.11. of the Terms and Conditions constitutes acceptance of the Customer's offer and thus conclusion of the Contract of Sale on the terms and conditions indicated in the Order and the Terms and Conditions.

7.5. Once WoolSoCool has confirmed acceptance of the Order, the Customer is not entitled to change the type and quantity of the Products included in the Order.

7.6. By virtue of the execution of the Sales Agreement, the Customer shall be obliged to pay remuneration comprising the price of all Products which are the subject of the respective Sales Agreement.

7.7. The price stated in the Order shall be the total price to be paid by the Customer, including applicable tax and all other fees and charges levied by the Customer.

7.8. The product is delivered according to the delivery method selected by the Customer.

7.9. WoolSoCool reserves the right to include selected products in a price promotion on a specific date. The terms and conditions of purchase under the promotion may differ from the terms and conditions of purchase contained in these Terms and Conditions.

7.10. In order to receive a VAT invoice for the Order, as well as to identify the Customer, the Customer making the Order within the framework of his business activity or on behalf of a legal entity is additionally obliged to provide the tax identification number (NIP), which will be included in the VAT invoice.

8. ORDERING BY E-MAIL

8.1. To place an order by email, the Customer should send an email to: contact@woolsocool.com in which the Customer indicates:

a) the type and quantity of products to be ordered;

b) make a selection of the method of payment, from among the methods indicated by WoolSoCool;

c) make a selection of the method of delivery of the ordered products;

d) the address to which the ordered products are to be delivered and the name of the person to whom they are to be delivered;

e) the data necessary for WoolSoCool to issue an invoice (in the event that the Customer wishes to receive such an invoice);

f) the email address with which WoolSoCool can communicate with the Customer.

8.2. By placing an Order as described above, the Customer makes an offer to WoolSoCool to conclude a contract of sale.

8.3. Once an order has been placed in the manner described in paragraph 8.1 above, WoolSoCool will send to the Customer (to the address indicated by the Customer at registration) an e-mail containing:

a) the information specified in Article 12.1 of the Consumer Rights Act;

b) confirmation of the content of the proposed agreement;

c) information on the processing of the Customer's personal data contained in WoolSoCool's Privacy Policy;

d) these Terms and Conditions as an attachment.

8.4. Upon receipt of an e-mail in accordance with subclause 8.3. above, the Customer, in order to conclude a sales agreement and consequently grant his/her consent to the processing of his/her personal data, should reply to the received e-mail (by sending an e-mail to contact@woolsocool.com), indicating in the content of his/her e-mail that he/she confirms the terms and conditions of the agreement and the Terms and Conditions provided to him/her by using the wording "I accept the terms and conditions", "I agree" or an equivalent wording, unequivocally indicating the will to conclude an agreement.

8.5. The conclusion of the contract of sale between the Customer and WoolSoCool for the products specified by the Customer in the Order, on the terms and conditions set out in the e-mail referred to in section 8.3 of these Terms and Conditions, shall take place when WoolSoCool receives the Customer's response in accordance with this section 8.4 and when the Customer has paid for the Order.

9. EXECUTION OF ORDERS

9.1. The contract between the Customer and WoolSoCool is concluded on the condition that the product ordered by the Customer is in WoolSoCool's warehouse at the time of order confirmation.

9.2. In the event that the condition as per Para. 9.1. is not fulfilled, but WoolSoCool undertakes to obtain the ordered product at a later date (temporary unavailability of the goods), WoolSoCool shall inform the Customer of this fact (by sending an e-mail to the address indicated by the Customer when registering), indicating at the same time that the Customer is entitled to make a declaration to:

a) agree to the fulfilment of the order at a later date - if a declaration to this effect is made by the Customer, WoolSoCool undertakes to act with due diligence to obtain the ordered goods as soon as possible; WoolSoCool will notify the Customer of the expected delivery date as soon as it has the necessary information;

b) not agreeing to the fulfilment of the order at a later date - if the Customer makes a statement to this effect, the Contract between WoolSoCool and the Customer shall be deemed not to have been concluded.

9.3. In the event that the condition specified in Paragraph 9.1. is not fulfilled and WoolSoCool does not undertake to obtain the ordered product (total unavailability of the goods), WoolSoCool shall inform the Customer of this fact (by sending an e-mail to the address specified by the Customer when placing the Order). In such a case, the Contract between WoolSoCool and the Customer shall be deemed not to have been concluded.

9.4. In the event that the condition set out in paragraph 9.1. is not fulfilled in respect of only some of the products included in the order, paragraphs 9.2. and 9.3. shall apply mutatis mutandis, whereby the Customer shall be entitled to indicate whether he agrees to partial fulfilment of the order.

9.5. The lead time is up to 14 working days from the day the contract is concluded. The time after which the customer will receive the order includes the lead time and the expected delivery time. This time is specified on each product card and depends on the availability of the product at the time of purchase.

9.6. Delivery of the order takes place in the manner selected by the Customer and specified in the order.

9.7. The customer is informed of the dispatch of the order by e-mail.

9.8. WoolSoCool undertakes to duly protect the products to be dispatched in such a way that, under standard delivery conditions, they will not be damaged.

9.9. If the goods are to be shipped by WoolSoCool to the Customers, the danger of accidental loss of or damage to the item (goods) shall pass to the Customer upon delivery to the Customer. The delivery of the thing (goods) shall be deemed to be the entrusting of the thing (goods) by WoolSoCool to the carrier if WoolSoCool had no influence on the choice of carrier by the Customer.

9.10. When receiving a parcel, the customer is obliged to check that the packaging is not damaged. If the packaging of the consignment has been damaged during transport, the consignment should not be accepted and a damage protocol should be drawn up.

9.11. To the Customer's e-mail address, the Shop sends an information form (instruction on withdrawal from the contract) and a withdrawal form - the forms are enclosed as appendices 1 and 2 to these Terms and Conditions.

9.12. A receipt confirming the purchase is sent together with the Product. A VAT invoice is issued upon request.

10. FORMS

10.1. In order to contact WoolSoCool, please fill in the contact form under the "Contact Us" tab, providing the data marked with an asterisk as mandatory in the form, and then send your message by clicking the "Send Message" button.

10.2. Only adults with full legal capacity may submit forms to the Website.

10.3. By completing and submitting the forms on the Website, the User declares that he/she has read and accepts the content of the Terms and Conditions and Privacy Policy.

11. COMPLAINTS

11.1. With regard to complaints, the Customer who is a Consumer may exercise the rights granted by the provisions of the Civil Code and the Consumer Rights Act.

11.2. WoolSoCool is liable to the Customer under the warranty if the sold item (goods) has a physical or legal defect. A physical defect consists in the non-compliance of the sold item (goods) with the agreement. In particular, the sold item (goods) is inconsistent with the agreement if:

a) it does not have the qualities which a thing of that type should have by reason of the purpose stated in the contract or resulting from the circumstances or use for which it is intended;

b) it does not have the qualities that WoolSoCool assured the customer of, including by means of a sample or specimen;

c) it is unsuitable for the purpose which the Customer informed WoolSoCool of at the conclusion of the contract, and WoolSoCool has not raised an objection to such a purpose;

d) it has been delivered to the customer incomplete.

11.3. Complaints concerning the ordered goods may be submitted by e-mail to contact@woolsocool.com or by registered letter to the address Borucza 43, 05-282 Borucza, Poland.

11.4. To lodge a complaint, it is necessary to provide the following data: the Customer's name, address, sales identification data (login, order number, date of transaction), subject and reason for the complaint, contact details.

11.5. In determining the manner in which WoolSoCool's obligations are to be fulfilled with regard to a reported complaint about the occurrence of physical or legal defects in an item, the Customer who is a consumer and the Consumer-Entrepreneur have the right to make a declaration to reduce the price or to withdraw from the contract, unless WoolSoCool immediately and without undue inconvenience for the Customer replaces the defective item with a defect-free one or removes the defect. This limitation shall not apply if the item has already been replaced or repaired by the seller (WoolSoCool) or WoolSoCool has not complied with its obligation to replace the item with a defect-free one or to remove the defect.

11.6. The Customer, who is a consumer, and the Consumer-Entrepreneur may, instead of the rectification of the defect proposed by WoolSoCool, demand the replacement of the item with a defect-free item or, instead of the replacement of the item, demand the rectification of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs in comparison with the manner proposed by WoolSoCool. In assessing the unreasonable costs, the value of the defect-free item, the nature and significance of the defect found, and the inconvenience to which other means of satisfaction would expose the Customer shall be taken into account.

11.7. The reduced price should be in such proportion to the contract price as the value of the thing with the defect bears to the value of the thing without the defect.

11.8. The Customer may not withdraw from the contract if the defect is immaterial.

11.9. Complaints submitted by the Customer will be dealt with within 14 days of submission.

11.10. The Customer will be notified of the resolution of the complaint by the same method used to send the complaint unless the Customer specifies another form of contact. The settlement of the complaint will also be sent electronically to the e-mail address provided by the Customer.

11.11. If the complaint is resolved positively, WoolSoCool shall send the Product to the Customer free of defects or with the defect rectified within a reasonable time. If repair or replacement with a new product is not possible for the reasons stated in paragraphs 11.5 and 11.6, WoolSoCool will - according to the alternative request made by the Customer - reduce the price or refund the equivalent price of the product, plus shipping costs.

11.12. If the complaint is refused, the goods will be sent back with an opinion on the refusal of the complaint.

11.13. The Customer may obtain free assistance in resolving a dispute between the Customer and WoolSoCool by contacting the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.

11.14. Detailed information on alternative methods of dealing with complaints and customer redress and the rules of access to these procedures are available at the offices and websites of local consumer ombudsmen, social organisations dealing with consumer protection, Provincial Inspectorates of Trade Inspection, as well as at: www.uokik.gov.pl.

11.15. In the case of a consumer dispute arising from electronic services or a distance transaction, the customer can use the "Online Dispute Resolution" (ODR) platform available in the European Union. This tool allows the dispute to be resolved amicably, eliminating the need to attend court. The ODR platform is available at: www.ec.europa.eu/odr.

12. RIGHT OF WITHDRAWAL

12.1. Pursuant to the Consumer Rights Act, the Customer who is a consumer and the Consumer-Entrepreneur have the right to withdraw from the concluded contract in writing without giving any reason within fourteen days from the date of delivery of the item, i.e. from the moment when the Customer took possession of the item or when a third person other than the carrier indicated by the Customer took possession of the item. In order to meet the fourteen-day deadline, it is sufficient to send the declaration of withdrawal before its expiry.

12.2. WoolSoCool accepts the possibility to submit a declaration of withdrawal by e-mail to: contact@woolsocool.com. Upon receipt of the declaration by e-mail, WoolSoCool shall immediately send to the Customer who is a consumer, on a durable medium, an acknowledgment of receipt of the declaration of withdrawal. The declaration may be made on the form, the specimen of which is attached as Appendix No. 2 to these Terms and Conditions. The use of the said form is optional.

12.3. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the address: Borucza 43, 05-282 Borucza, Poland or hand it over to a person authorised by the Store to collect it immediately, but no later than 14 days from the day on which, he/she has withdrawn from the contract, unless the Store has offered to collect the item itself. Returned goods should be packed in a manner preventing their damage in transport.

12.4. If the Customer exercises the right referred to in paragraph 12.1, the direct costs of returning the goods shall be borne by the Customer.

12.5. In the event of withdrawal from this contract, the Customer shall be refunded all payments received from him/her, including the costs of delivery of the goods (except for the additional costs resulting from the method of delivery chosen by the Customer other than the cheapest ordinary method of delivery offered for the delivery of the goods available in the Shop), immediately and in any event not later than 14 days from the day on which the Shop was informed of the Customer's decision to exercise his/her right of withdrawal from the contract with the Shop.

12.6. The shop may withhold reimbursement until it has received the returned Goods (item(s)) or until it has provided proof of return of those goods in connection with the withdrawal, whichever event occurs first.

12.7. If the Customer, who is a consumer, has chosen a method of delivery of the item (goods) other than the cheapest ordinary means of delivery offered by the trader, (refers to the method of original delivery to the Customer) the trader shall not be obliged to reimburse the Customer for the additional costs incurred by the Customer.

12.8. WoolSoCool informs that the right of withdrawal from a contract concluded at a distance in accordance with the Consumer Rights Act does not apply to the Customer if the assortment referred to above, i.e. a non-refabricated assortment made at the Customer's express request, was performed by WoolSoCool with the Customer's express consent. The Customer is hereby informed that once the aforementioned performance has been fulfilled, the right of withdrawal is lost.

12.9. WoolSoCool indicates to the Customer that it is entitled to withdraw from the Contract in the event of force majeure or any other technical problems preventing the execution of the Contract.

12.10. In the event that either Party successfully withdraws from the Contract, the Contract shall be treated as not concluded. WoolSoCool undertakes to return the payment made to the Customer using the same means of payment used by the Customer.

13. INTELLECTUAL PROPERTY RIGHTS AND PROCESSING OF PERSONAL DATA

13.1. WoolSoCool reserves the copyright to all information and material available on the Website. The use of this content is only permitted within the scope of permitted personal use by the User. It is forbidden to copy, reproduce, distribute on the Internet and any other use of the materials and information posted on the Service which exceeds the limits permitted by law.

13.2. The personal data of Users using the services available through the Website are processed in accordance with the principles described in the Privacy Policy, available at: www.woolsocool.com/en/privacy-policy.

14. FINAL PROVISIONS

14.1. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Customer who is also a Consumer to which he is entitled under mandatory provisions of law. In the event of any inconsistency between the provisions of these Terms and Conditions and the aforementioned provisions, those provisions shall prevail.

14.2. Matters not covered by these Terms and Conditions shall be governed by Polish law, including in particular the provisions of the Civil Code and the provisions of the Consumer Rights Act.

14.3. The User may contact WoolSoCool by contacting WoolSoCool in the traditional form at WoolSoCool's address or via the e-mail address: contact@woolsocool.com or the contact form available on the Website.

14.4. The Terms and Conditions are made available free of charge for download in electronic format, in PDF format on the Website, to enable Users to store and reproduce them in the ordinary course of business.

14.5. WoolSoCool shall not be liable for the non-performance or improper performance of its obligations under these Terms and Conditions to the extent that the non-performance or improper performance is due to circumstances beyond its reasonable control despite the exercise of due diligence (force majeure). Cases of force majeure shall in particular be deemed to include such events as: strike, war, state of emergency, state of epidemics, floods, fires, whirlwinds. The aforementioned includes cases of force majeure occurring directly on the part of WoolSoCool as well as suppliers, subcontractors and other collaborators of WoolSoCool. In the event of force majeure, the performance of the obligation may be suspended for a period equal to the duration of the force majeure.

14.6. WoolSoCool is not responsible in particular for:

14.6.1. any damage caused to third parties as a result of the User's use of the services in a manner contrary to these Terms and Conditions or applicable law,

14.6.2. any damage caused to third parties as a result of incorrect data provided by the user,

14.6.3. for inability to use the Website due to the User's failure to meet the technical requirements indicated in the Terms and Conditions.

14.7. WoolSoCool shall be entitled to amend the provisions of the Terms and Conditions at any time, in particular in the event of the occurrence of any of the valid reasons indicated below:

14.7.1. the need to adapt the Terms and Conditions to the law,

14.7.2. change the scope of services provided on the Website,

14.7.3. changes to the technical conditions of use of the Website.

14.8. WoolSoCool will inform the User of any changes to the Terms and Conditions 14 days before the new Terms and Conditions come into effect. The changes will also be published in the form of a consolidated text together with information about them on the Website.

14.9. The Terms and Conditions enter into force on 01.01.2024.

14.10. Disputes arising from the Terms and Conditions which cannot be resolved amicably between the Users and WoolSoCool shall be settled by a common court with jurisdiction according to the Polish law. All correspondence, statements, records and other such verbal communication shall be in Polish or English.