RETURNS:

We do care for our customers to derive joy from browsing our Shop and purchasing products available therein. However, it may happen sometimes that the item that you have purchased has occurred not to meet your needs fully. Ordered goods may be too small, too big, or simply not matching your style. We can solve such problems easily, by either exchanging the item for another one or by returning money to you. You have the right to terminate the purchase agreement within 14 days from the moment of parcel collection without providing any reason or justification for such a decision whatsoever.

If you would like a purchased item to be returned or exchanged, use THE CONTACT FORM or get in touch with us directly via the CONTACT US section or at: contact@woolsocool.com.

While choosing to return a purchased item, remember to include the receipt in the parcel. The returned items have to be in the same condition as they were at the moment of purchase, with undamaged labels, and no traces of use.

Products that have been ordered and made on Customer’s request shall not – according to art. 38 of the Act on Consumer Rights – be returned.